Returns Policy

30-Day Return Window

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return most items within 30 days of delivery for a full refund or exchange. Items must be in their original, unused condition with all packaging and documentation intact.

Eligible Items

The following items are eligible for return:

• Unused glassware in original packaging
• Unopened consumables and supplies
• Instruments and equipment in original condition with all accessories
• Safety equipment that has not been worn or used

Non-Returnable Items

The following items cannot be returned:

• Chemicals, reagents, and solutions (for safety reasons)
• Custom or special-order items
• Items that have been used, opened, or show signs of wear
• Items returned after the 30-day window
• Calibrated instruments that have been used (calibration seal broken)

How to Initiate a Return

1. Contact us at [email protected] or call (888) 925-7600 with your order number and reason for return.
2. Receive your RMA number. We will provide a Return Merchandise Authorization (RMA) number and prepaid return shipping label within 1 business day.
3. Pack the item securely in its original packaging. Write the RMA number on the outside of the package. Do not write directly on the product packaging.
4. Ship the package using the prepaid label provided. Drop it off at the designated carrier location.

Refund Processing

Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. You will receive an email confirmation when your refund has been processed. Please allow 5–10 additional business days for the refund to appear on your statement.

Exchanges

If you would like to exchange an item for a different size, quantity, or product, please follow the return process above and indicate your preferred exchange item. If there is a price difference, we will charge or refund the difference accordingly.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will send a replacement at no additional cost and provide a prepaid return label for the damaged item. Defective items may be returned at any time within the manufacturer's warranty period.

Return Shipping

For standard returns (change of mind, wrong item ordered), we provide a prepaid return shipping label. A $7.99 return shipping fee will be deducted from your refund. For damaged, defective, or incorrectly shipped items, return shipping is free.

Contact Us

For return questions, please reach out to: