Privacy Policy

1. Introduction

Akro Research Supply (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at akroresearchsupply.com (the “Site”) and make purchases from us. By using the Site, you consent to the data practices described in this policy.

2. Information We Collect

We collect information you provide directly and information collected automatically:

Personal Information

• Name, email address, phone number, and shipping/billing address when you place an order or create an account
• Payment information (processed securely by our payment processor; we do not store full credit card numbers)
• Communications you send to us, including customer support inquiries

Automatically Collected Information

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

• Process and fulfill your orders, including shipping and payment processing
• Send order confirmations, shipping updates, and customer service communications
• Create and manage your account
• Send promotional communications (with your consent; you may opt out at any time)
• Improve our website, products, and services
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Payment processors, shipping carriers, email service providers, and analytics providers that help us operate our business
• Legal compliance: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us explicit permission

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure server infrastructure, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies for essential site functionality (shopping cart, authentication), analytics (understanding how visitors use our site), and personalization (remembering your preferences). You can control cookies through your browser settings. Disabling certain cookies may limit site functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request data portability
• Object to or restrict processing of your information

California Residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

EU/EEA Residents (GDPR): You have additional rights including the right to lodge a complaint with a supervisory authority.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is retained for at least 7 years for tax and accounting purposes.

9. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new “Last updated” date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: